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Customer behaviour on the Internet

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This poll is part of my diploma so i would really appreciate it if you filled it in. Thanks in advance :)
1. Gender:
Female
Male
2. Please indicate your place of residence:
London
Other major city
Town
Village
3. Education:
Pre-16 (GCSE)
Medium (‘A’ level)
High (University/Masters/PhD)
4. Do you have a computer at home?
Yes
No (Please advance to question 10)
5. Do you have an Internet connection at home?
Yes (Please advance to question 9)
No
6. What are the main reasons for not having access to the Internet at home?
I don’t find the Internet useful
I have access to the Internet elsewhere for free
The costs are too high
I do not need it / lack of interest
Lack of skills
Security concerns (viruses, confidential information stored on the computer, etc
Other
7. In your opinion the cost of Internet connection today in the UK is:
Low
Realistic
Too high
8. If you do not have Internet connection at home, are you planning to subscribe in the next 6 months?
Yes
No (Please advance to question 10)
9. What kind of Internet connection do you have at home?
Standard telephone line (modem)
ISDN
ADSL
Leased line
Cable
Don’t know
Other
10. Where do you usually access the Internet?
At home
At work
At school
At friends’ houses, family, neighbours etc
Other (library, net café, etc.)
11. On average how often do you use the Internet?
Less than once a month
One or more times a month
Once a week
Two or three times a week
Four to six times a week
Once a day
Several times a day
12. Would you consider yourself a proficient Internet user?
Yes
No
13. On average how many hours do you spend on the Internet a week? (at home or at work)
0-5 hours
6-10 hours
11-20 hours
21-40 hours
41-80 hours
80+ hours
14. On average how long do you spend online per occasion?
-1 hour
1-2 hours
2-3 hours
3-4 hours
4+ hours
15. For which of the following purposes do you mainly use the Internet?
Work
Leisure
Learning
Personal affairs (e-banking, online insurance etc)
16. For which of the following activities do you use the Internet? (Please give multiple answers if necessary)
Sending / receiving emails
Search engines
Finding information about goods and services
Reading online newspapers
Visiting online news sites
Learning
Playing / downloading games and music
Listening to web radios / watching web TV
Chatting
Tourism (online booking of tickets, accommodation etc)
E-banking
Shopping
Other
17. Have you ever bought anything online?
Yes, regularly
I have tried it but only a few times
No (Please advance to question 22)
18. How often do you buy online?
Every day
Once a week
Every fortnight
Once a month
Once every 6 months
Once a year
19. Which of the following articles did you buy on the Internet? (Please give multiple answers if necessary)
Food
Clothes, sports goods
Books, magazines, e-learning material
Film / music
Airplane tickets
Travel and holiday accommodation
Tickets for events, theatre, cinema
Shares, financial services, insurance
Jewellery
Furniture
Beauty products, perfumes
Hardware
Software
Electronic equipments
20. Would you prefer to buy from companies with a longer presence on the Internet?
Yes
No
21. What made you decide to buy items / services online? (Please mark no more than three)
Much cheaper
Faster
More comfortable
The selection is better
The transaction is easier
Better detailed information is available
Easier to compare prices
Selection in the paying methods
Because of online advertisement
Personal recommendation
That was the only way I could get that particular item / service
I got extra services with my order
Other
22. Which online services have you used before?
E-banking
E-learning
Consultancy
Downloading music / films
23. Which paying method would you prefer? (whether you bought anything online or not)
Paying by card online
Paying in advance by postal order
Collect on delivery
24. In the previous question if you didn’t choose the "paying by card" option, what was the reason for this?
I’m afraid of technical difficulties
I don’t have an adequate card for paying online
Don’t trust it
It’s too difficult
Lack of personal administration
25. What might be the main reasons for not buying / ordering any goods or services online?
Security concerns, worried about giving credit card details over the Internet
Privacy concerns, worried about giving personal details over the Internet
The delivery fees are too high
Concerned about not receiving the products you ordered
Prefer to shop in person, like to see the product
Other
This poll was created on 2004-11-16 12:23:16 by Krisz